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Board effectiveness plays a pivotal role in shaping the success & strategic direction of organizations. A highly effective board drives innovation, fosters accountability & ensures sustainable growth

Board Members as well as top management including Managing Directors, Chief Financial Officers, Chief Executive Officers, Chief Operating Officers, Secretaries to the Boards of Directors, Legal Advisors, Company Secretaries & Corporate Governance Executives

Every call answered, every visitor greeted & every inquiry handled reflects directly on your brand. Receptionist & frontline team are the first human touchpoint between your organisation & the outside world. They embody the brand values in their appearance, communication & behavior

Receptionists, Front Desk Staff, Switchboard Operators, Relief Receptionists, Call Centre Agents, Customer Service Reps, Medical & Healthcare Receptionists, Office Admins, Technical & Support Personnel, Field Service Reps, Personal Assistants, Secretaries

As the creation of infinite amounts of information continues to increase & regulatory laws evolve, the need to develop reliable filling & records management becomes only more imperative. This course is designed to equip participants with the skills, knowledge & attitude vital to the successful filing, records & office management skills

Office Managers, Registry Staff, Records Officers, Administrative Assistants, Filing Clerks, Legal Assistants, Medical Records Officers, Librarians, HR Staff, Secretaries, Personal Assistants, Frontline Staff, Receptionist, Accounts Assistants, Entrepreneurs, Church Office Staff, IT Officers, & Support Staff

Your staff members are ready & able to take on the daily customer service challenges that they face. They must have a service-oriented attitude & skills they need to create legendary customer experiences every time the phone rings or during face-to-face customers’ interaction

Customer Service Rep, Receptionist, Front Office Staff, Switchboard Operators, Personal Assistants, Call Centre Agents, Sales Agents, Technical & Support Personnel, Field Service Reps, Cashiers, Credit & Billing Specialists, Hospitality Workers, Government Employees

The way & standard to which every employee does their job will shape the overall success of an organisation. As a manager, your primary focus is to create effective teams, plan resources, track progress, tackle gaps & coordinate activities to maximize results

HR Managers, HR Officers, Performance Management Professionals, Employment Relations Managers, Departmental Heads, Line Managers, Supervisors, Team Leaders, Learning & Development Professionals

Warehouse & inventory control system is a key strategic enabler in a company's ability to design their production schedules, deliver to customer expectations & minimise overall costs

Procurement & Supply Chain Professionals, Purchasing Managers & Staff, Shipping Supervisors, Stores Personnel, Inventory Managers, Material & Inventory Planners

This program is designed to equip both new & experienced sales leaders with the tools, strategies & leadership mindset necessary to consistently achieve sales targets, maximize team performance & align sales operations with business goals

Sales Managers, Business Development Managers, Marketing Managers, Team Leaders, Supervisors & Regional Sales Heads responsible for managing sales teams, Newly appointed Sales Managers

This course is designed to equip participants with practical tools, best practices & competencies to gain a solid foundation in HR operations while strengthening their skills as trusted advisors to both employees & leadership

HR Generalists, Assistant HR Managers, HR & Admin Managers, Employee Relations Managers, Coordinators, HR Consultants, Labour Relations Officers, Recruiters, HR Analysts, L & D Managers, Compliance Officers, Payroll Officers

Sound management of the accounts receivable function of a business is recognized as a key element for business success. It improves cash flow, establishes sound relations with debtors & minimizes the risk of irrecoverable sales

Finance & Accounting professionals, Accounts Payable & Receivable managers, Credit Managers & Analysts, Financial Controllers & CFOs, Business Owners

This course is designed to equip participants with skills to apply scenario analysis in SCM to anticipate disruptions, optimise decision-making & build resilient supply chains

Supply Chain Managers, Logistics Professionals, Procurement Specialists, Operations Managers, & Strategic Planners

A well-crafted business plan is the backbone of any successful enterprise. It serves as a roadmap for entrepreneurs, startups & business leaders providing clarity of vision, strategic direction & the framework needed to secure funding & drive sustainable growth

Business Leaders & Managers, Entrepreneurs, Start-up Founders, Business Consultants & trainers who support clients in developing business strategies & proposals

Sound management of the accounts receivable function of a business is recognized as a key element for business success. It improves cash flow, establishes sound relations with debtors & minimizes the risk of irrecoverable sales

Finance & Accounting professionals, Accounts Payable & Receivable managers, Credit Managers & Analysts, Financial Controllers & CFOs, Business Owners

PA/EA contribute as much as 10% to their boss's productivity, saving the executive roughly five hours in a 60-hour workweek. They are the unsung heroes behind the scenes, the masterminds orchestrating the day-to-day triumphs of Top Executives

Personal Assistants, Executive Assistants, Administrative Assistants, Office Managers, Group Secretaries, Private Secretaries, Business Support Executives

In today’s fast-paced & demanding professional environment, employees often struggle to strike the right balance between career, personal responsibilities & well-being, leading to stress, burnout & reduced productivity

Suitable for all employees & professionals at all levels